moving number is taking too long !!! been hours now??

[Anon]

dont know what to do now at this stage 

[dalyer · Accepted solution]

What does your online account say about your number?

Did you go through the normal porting request process, get tne security code to your old SIM/number, enter it and your old network and bill type etc.?

http://48months.ie/portin

You might need to log a support query to get 48 to look into this if there is some problem with the porting process.

http://help.48months.ie/requests/new

Hope this helps/

[Anon]

davidk1241 - In my own experience transfers (not just with 48, but all other networks) can often be held up NOT by 48, but by the network you are leaving.

As a departing customer, it is in their interest to slow you down and you are no long much of a priority to them.

What does your online account say about your number? Put in a support request asking them if there is any technical hold up.

[dalyer]

I don't believe that network operators habitually block or slow down the porting process. Sometimes there are legitimate reasons for delays - e.g. incorrect information provided by the customer as part of the porting process, outstanding bills with the "old" operator etc.

In any case ComReg have guidelines/rules and a complaints process for unreasonable porting delays in case that's of any use:

http://www.askcomreg.ie/mobile/can_i_keep_my_mobile_number_when_i_switch_operators.4.166.LE.asp

http://www.askcomreg.ie/mobile/choosing_your_mobile_operator.45.LE.asp#L1048

http://www.askcomreg.ie/about_us/contact_us.26.LE.asp

Hope this helps.

[Anon]

I don't believe that network operators habitually block or slow down the porting process. 

Nooo they would never do that .........

[dalyer]

Well do you have any hard evidence that they do?

[Anon]

Well do you have any hard evidence that they do?

Well .. not being in court I don't feel the need to produce same.  I am happy to rely on comments relayed to me directly and indirectly by telecom network staff, and my own personal experience. 

[dalyer]

Fair enough but I tend to treat anecdotal evidence with caution myself. 

[Anon]

Fair enough but I tend to treat anecdotal evidence with caution myself.

I suggest that is self evident. I simply stated it as a possibility to consider and to ask Support. Again, we are not in court, and anecdotal evidence is a perfectly valid basis for being cautious about blaming the obvious.

[dalyer]

Ah just ignore me - I just get pedantic when I'm tired! 🙂