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want to Changing my number but concerned about my credit

tommyp
Newcomer

i have topped up my membership for 6 months but now i want to change my number, will i lose all my membership if i change my number, or will it carry over to the new number

1 ACCEPTED SOLUTION

dalyer
The Legend
The Legend

You won't lose your credit/memberships.

They will remain on your account even after the number has ported.

Just don't topup WHILE the number is being ported as sometimes this can cause problems as far as I know.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

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1 REPLY 1

dalyer
The Legend
The Legend

You won't lose your credit/memberships.

They will remain on your account even after the number has ported.

Just don't topup WHILE the number is being ported as sometimes this can cause problems as far as I know.

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.