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Moving away from 48

NiallB8029
Newcomer

‎05-10-2023 03:32 PM

Want to move away from 48 to Vodafone network was in their shop today and was told I needed a account number which when I googled it said was my phone number but that is not the case…. Just wondering has anybody swapped networks and need to keep their original number… cheers 😁
1 person had this problem.
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3 REPLIES 3

dalyer
The Legend
The Legend

‎05-10-2023 03:37 PM

Vodafone are wrong.

You don't need an account number, just your 48 mobile phone number.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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MartinaH7001
Newcomer

‎15-12-2023 09:06 AM

I am having the same issue trying to port the number to Three they need either a customer number or account number which 48 dont provide. Has anyone successfully moved away from 48 , I will have to reach out to the CCPC and ComReg of not resolved.

 

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dalyer
The Legend
The Legend
In response to MartinaH7001

‎15-12-2023 11:10 AM - edited ‎15-12-2023 02:16 PM

The problem here is with Three.

They should just accept your phone number as your 48 account/customer number.

If necessary complain to CCPC/ComReg about Three's inflexibility in this matter.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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