Support has not answered my emails despite opening 2 support tickets except for the generic reply that they will get back to me within 24 hours. First ticket raised 24th November; still awaiting a reply and still no replacment SIM that was ordered on 24th November.
The chat worked. Thanks. Have had to re order another replacment SIM. Still do not understand why the support tickets are not responded to seeing why they have worked in the past..