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Re: Service

Visitor
Posts: 6
‎03-12-2019 01:17 PM
Connect by chat
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Re: Service

Newcomer
Posts: 2
‎04-12-2019 12:29 AM
I have ordered and activated a replacement SIM...still having same issue..no service...tried SIM in a different phone and still no service...obviously not my phone..have been onto 48 via messanger...only get replies every so often....
Posted from Samsung SM-A260G
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Re: Service

Visitor
Posts: 5
‎04-12-2019 01:38 PM

Unfortunately not on Facebook or Twitter; so that will not work.

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Re: Service

The Legend
Posts: 15,049
‎04-12-2019 03:15 PM
Use the chat facility to contact 48 support.
See the link in my signature below.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Service

Visitor
Posts: 5
‎04-12-2019 03:46 PM

Support has not answered my emails despite opening 2 support tickets except for the  generic reply that they will get back to me within 24 hours. First ticket raised 24th November; still awaiting a reply and still no replacment SIM that was ordered on 24th November.

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Re: Service

The Legend
Posts: 15,049
‎04-12-2019 04:17 PM
Did you try the chat facility instead?
Others have reported better results with that rather than logging support tickets.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Generic Android 2.0
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Re: Service

Visitor
Posts: 5
‎04-12-2019 06:31 PM

The chat worked. Thanks. Have had to re order another replacment SIM. Still do not understand why the support tickets are not responded to seeing why they have worked in the past..

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