02-03-2024 12:41 PM - last edited on 02-03-2024 01:01 PM by dalyer
Is anyone else not able to log in the last few days? I get “Wrong credentials!” and then when I go to reset password and enter my email, I get “Invalid 48 email address”.
I’m using a friend’s account to post this.
I have told 48 support, they say there is a system error and they do something and I can log in again but within an hour it’s gone again and the same issue occurs. The password reset is also not working when I am able to get into the account.
48 support raised a ticket for me but just wondering is anyone else facing the same issue?
02-03-2024 12:59 PM - edited 02-03-2024 01:02 PM
Do you mean the app or the website?
There was a problem with the app yesterday (confirmed by 48) but it seems to be fixed now.
I didn't have any problems using the website during that time:
I can log into both the app and the websiteand the Community Forum right now.
You can do almost everything on the website that you can do on the app.
I think that the only thing missing from the website is the ability to add contacts for the purposes of Flexi Data.
02-03-2024 01:17 PM
02-03-2024 01:50 PM
Weird - I can log into both fine today and I even went through the process of changing my password via the app and then by the website and was still able to log into both when I used the password in effect at the time.
02-03-2024 01:51 PM
03-03-2024 10:06 AM - edited 03-03-2024 10:10 AM
I was just searching the community and saw this thread, seems very similar to what you were experiencing a few years ago @dalyer - https://community.48.ie/t5/Just-Hang-Out/Error-messige-logging-in-app/m-p/51099/highlight/true#M2284...
The app also seems to be back down again today for maintenance.