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Number not active

Average Joe
Posts: 2
I went abroad for more than half a year. Now I'm back but my number is not active. What should I do? thanks
Posted from Xiaomi Redmi Note 4
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Re: Number not active

The Legend
Posts: 12,793
You'll need to contact 48 support but after 18 months of inactivity on your account is almost certainly deleted and the number "recycled" so you'll need to get a new one.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Number not active

The Legend
Posts: 12,793
Sorry I thought you said a year and a half.
If you were away for 6 months then your account may be disabled but your number should still be available.
You'll still need to contact 48 support though to get things up and running again.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Number not active

The Legend
Posts: 12,793

Did that help at all @lee_hao?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Number not active

Average Joe
Posts: 2

How do I contact 48? I can't make or receive call now, but I've purchase a temporary number.

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Re: Number not active

The Legend
Posts: 12,793

See here - option 3

 

http://www.48months.ie/help#ask-a-48-agent

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Number not active

The Legend
Posts: 12,793

Were 48 support able to help @lee_hao?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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