48 Community

dimitry · ‎17-09-2016

Hi! I need help with my SIM card. My phone was lost in house. I order new one and start use same number. Now I foun my phone and want use this sim with my old number again. Can you help me please

dalyer · ‎17-09-2016

Why do you want to use the old SIM if the replacement is working fine?

That doesn't make sense to me.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎18-09-2016

Any update?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dimitry · ‎18-09-2016

Hi. Thank you for replaing to me. I want use my old sim because I have Samsung 5s mini sim. But now I have big SIM card. I can't cut and use.

dalyer · ‎18-09-2016

You can order a replacement SIM card.

See here:

http://community.48months.ie/t5/Most-Popular-Questions/Need-a-new-SIM/td-p/33996

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎19-09-2016

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dimitry · ‎23-09-2016

Hi my sim is locked. I put wrong pin. I try PUK not work.

dalyer · ‎23-09-2016

Where did you get the PUK from?

From the SIM packaging or from your online account?

See here:

I forgot my PIN or need my PUK

If that doesn't work then you'll need to contact 48 support:

http://www.48months.ie/help#contact-us

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dalyer · ‎23-09-2016

Did that help at all?

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.

dimitry · ‎24-09-2016

Hi, I get PUK from SIM card.