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Average Joe
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Accepted Solution

Topped up but not updated

Hi, i topped up this morning but my membership hasn't updated. Money has been debited so not sure what the story is?
Posted from Motorola Moto G (4)
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The Legend
Posts: 10,983
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Accepted by topic author stevood1
‎04-04-2017 03:04 PM

Re: Topped up but not updated

Most likely explanation is you have a current membership that has not expired yet so the newly purchased membership has stacked to kick in when the current membership eventually expires when it has run its full monthly course.

If you have used up allowances on your current membership and need more to use specific services then you need to buy add-ons - not a new membership.

Your online account will clarify the situation with regard to current membership and expiry date and any "next" membership and start date.

Post back with details if possible.

 

Hope this helps.



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