Memberships
Don't know your Don from your Guido? Need more info on your plan or change something on your account? This is the section for you.
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Forum Posts

In Granada - have Guido package

I am in Spain and my phone is not working despite me switching over to Guido and my phone showing that I am connected to Orange. I urgently need this matter rectified please and would be grateful for your help. Thank you.

quartz by Visitor
  • 3061 Views
  • 5 replies
  • 0 like

Please help

I am in Spain (Granada) since 27.10.18 and can call and text but have no internet on my phone. I am travelling alone. Please help me to get this issue rectified.

quartz by Visitor
  • 1485 Views
  • 1 replies
  • 0 like

Bank direct debit

Further to my earlier contact with you. I tried to buy membership. I was asked to give CBC code on credit card which I did. My old car is long expired so my new CVV code doesn’t correspond with new card. I don’t seem to have an option to cancel all o...

Bank Messages not received

Does anyone know why text messages from the bank will not come through?  I've been in touch with bank and they said it was sent but some networks put messages from banks into a junk folder.  need this message to sort some college fees. 

Roaming

I have don membership, is there anything I can do to use phone in UK from current plan

gerber by Visitor
  • 2916 Views
  • 4 replies
  • 0 like

Buying membership

My debit card is not being accepted. I have contacted my bank, there are no blocks on my card and no reasone for payment not to be accepted.

Swap memberships

Hi, I bought the Mitch plan a week ago but I’m going on holidays in a couple of days and I know the guido plan is the only one that works abroad so I bought that too, but now it says that the guido will only kick in in three weeks. Is there any way t...