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I can't top up..

Anon
Not applicable

‎30-09-2014 09:11 AM

This past two days iv been trying to top up and it's saying "oops there is a prob with my card" iv also tried with a different card and its sayin the same! Need HELP please!! 😳
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1 REPLY 1

dalyer
The Legend
The Legend

‎30-09-2014 09:21 AM

Can you try another browser and/or device?

If that doesn't work then you'll probably have to contact 48 support:

 

How to get help

 

Several people reported problems with the payment/purchase pages recently so maybe the problems persist?

In the meantime you could alternatively topup by voucher and then buy stuff online or by text from your credit balance:

 

How do I top up? Overview of the top-up payment op...

How do I buy stuff by text?

 

Hope this helps.

I am not a 48 employee - if you need to contact 48 support you can do so by chat, email (support@48months.zendesk.com) or phone.
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