Can't make international calls

[FergalM5766]

Att; Neha

Ticket number 705281

I'm sorry to prolong this query which you say can be resolved by my lodging credit to my 48 account in anticipation of a international call (s). However, I have checked my account today (Sunday, the 26th inst) and it shows 78.66 GB left as well as 10.00 GB left (which I presume is a international calls allowance.

Why, then, could I not make a phonecall to Germany please?

James 085704340/beltupbaby@gmail.com

[dalyer]

International calls are not covered by membership/add-on call minutes.

The 10GB that you mention is your European roaming data allowance.

• https://48.ie/charges/roaming

It has nothing to do with international calls.

You need cash credit on your account to pay for international calls.

• https://community.48.ie/t5/The-Knowledge-Base/All-About-Plans-and-Payments/ta-p/53105

See here for details of international call costs:

• https://48.ie/charges/international-calls

By the way, it's not a great idea to post your personal details on a public forum like this.

[FergalM5766]

I'm wondering about international calls - what does "4G roaming in UK or EU up to 12GB mean please?

[dalyer · Accepted solution]

> I'm wondering about international calls

To make international calls you need an active membership and also cash credit to pay for the calls.

See here:

• https://48.ie/charges/international-calls

> what does "4G roaming in UK or EU up to 12GB mean please?

It means that when you're roaming in the EU/UK then you have a 12GB data allowance.

• https://48.ie/charges/roaming

If you need to contact 48 support about this then see the link in my signature below or email them at support@48months.zendesk.com

[dalyer]

Duplicate threads about the same issue merged.