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Replacement sim won't activate

Average Joe
Posts: 3
‎13-03-2018 10:30 AM
I tried to activate my replacement sim last night but it's still locked?
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Re: Replacement sim won't activate

The Legend
Posts: 13,860
‎13-03-2018 10:42 AM

What do you mean "locked"?

How did you try to activate the SIM?

You may need to contact 48 support about this.

See the link in my signature below.

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Replacement sim won't activate

Average Joe
Posts: 3
‎13-03-2018 11:02 AM
It hasn't activated yet. It says sim locked at the top of the screen.
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Re: Replacement sim won't activate

[ Edited ]
The Legend
Posts: 13,860
‎13-03-2018 11:13 AM

 

 

You seem to be using an iPhone?

Is this what you get:

 

 

Or this:

 

 

Or something else?

 

Do you get the "Unlock" option?

If so what happens when you tap it?

Can you enter the SIM PIN?

If you don't get it then what exactly does the message look like/read?

A screenshot would be ideal if possible.

Was this iPhone working on 48 before?

Is it unlocked for use on any network?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: Replacement sim won't activate

Average Joe
Posts: 3
‎13-03-2018 11:27 AM
Yep that was it. I'm feeling a bit stupid right now...I just had to put the pin in 😂 Thanks a mil!
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Re: Replacement sim won't activate

The Legend
Posts: 13,860
‎13-03-2018 11:29 AM

You can switch SIM PIN locking off if you don't want it.

 

https://support.apple.com/en-ie/HT201529

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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