Showing results for 
Search instead for 
Do you mean 
Reply

internet balance

Average Joe
Posts: 1
‎31-07-2015 10:39 AM
My membership runs out on the 31st of july I still have 13.8 GB left,will that run out aswell??
Posted from HTC One M7
Reply
0 Likes
Highlighted

Re: internet balance

[ Edited ]
The Legend
Posts: 14,786
‎31-07-2015 11:52 AM

Any membership bundled allowances expire when the membership expires even if they were not used up.

Membership bundled allowances never carry over from one membership month to another.

(Just to clarify CASH credit does not expire/disappear and remains on your account until used to pay for purchases or services).

 

Add-ons are different.

They last at least a month from the date of purchase (which may or may not be the membership start/end date).

And any add-ons active when a new membership starts are extended to the end of that membership month.

So basically an add-on will last for between one and two months after which any unused allowance balance is lost.

 

Why have you got 13.8GB of a data allowance?

Seems odd/high. 

Don membership comes with 8GB so you would have had to have Don membership and bought at least a couple of data add-ons to have that allowance as far as I can see...?

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
0 Likes

Announcements
Welcome to the 48Community!

To take part in the discussions or to post your own question, you'll need to register so If you haven't already registered, now is a good time to do so. Register now >>

While you're here, check out our "Featured Topics" below.

Our Troubleshooting Guide and Knowledgebase contain help and support articles and popular questions to help you as a 48 customer.

Order a free SIM
Earn some extra credit or cash with MatesRates!
Unlock your phone
Ask the community