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my phone is not credited despite my membership was paid last night (the duke)

Anon
Posts: 0
‎22-06-2013 05:53 AM

hi am having problem making a call since lastnight despite i have renewed my membership by €15 lastnight but my phone keep saying sorry u don't have sufficient credit to make this call

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Re: my phone is not credited despite my membership was paid last night (the duke)

The Legend
Posts: 14,909
‎22-06-2013 11:11 PM

What does your online account say about your membership type/status, expiry date and calls/texts/data/credit balances?

When you bought the €15 membership was your previous membership expired? If not then the new membership will have "stacked" to kick in when the current one has run its course. Maybe you have a current membership and have run out of calls allowance so need to buy a suitable calls addon?

Any chance you breached the fair usage limits and got barred for the remainder of your current membership month?

 

http://48months.ie/boiler-plate/terms#18

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: my phone is not credited despite my membership was paid last night (the duke)

Anon
Posts: 0
‎22-06-2013 07:06 PM
Is this still happening you?
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Re: my phone is not credited despite my membership was paid last night (the duke)

The Legend
Posts: 14,909
‎22-06-2013 11:11 PM

What does your online account say about your membership type/status, expiry date and calls/texts/data/credit balances?

When you bought the €15 membership was your previous membership expired? If not then the new membership will have "stacked" to kick in when the current one has run its course. Maybe you have a current membership and have run out of calls allowance so need to buy a suitable calls addon?

Any chance you breached the fair usage limits and got barred for the remainder of your current membership month?

 

http://48months.ie/boiler-plate/terms#18

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Reply
3 Likes

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