Memberships
Don't know your Don from your Guido? Need more info on your plan or change something on your account? This is the section for you.
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Forum Posts

Resolved! Connection Has Tined Out!!!

HelloI cannot top up my phone the app keeps saying connection timed out.I have rebooted the phone and uninstalled and reinstalled the app.Help please!!

Resolved! Change card

How do you change your bank card to buy membership, if it was stolen?

peato by Newcomer
  • 3083 Views
  • 4 replies
  • 0 like

Credit

Hi, I topped up credit but it didn’t go to my account

Change plan mid way?

Hi, I have to travel to Germany for a few days and am on the Don plan. I will need to be on guido to get roaming. Can I change this plan before my don runs out?

waxel by Newcomer
  • 2277 Views
  • 4 replies
  • 0 like

Resolved! App not working

Trying to get to the app and keep getting redirected to community page. Been like this for 5 days

ossie by Visitor
  • 4914 Views
  • 6 replies
  • 2 like

Renewal date

How can I change my renewal date ie i have run out of mobile / landline minutes and internet -don’t want to buy add ons just want to buy my monthly deal more quickly ...

jdevo by Newcomer
  • 3611 Views
  • 7 replies
  • 0 like

Credit

Want to buy credit with new c card

Using phone in NI

I’m going to Belfast tomorrow and just wondered if my phone will work up there, I’m assuming not though, so is there anyway to cancel my current membership so I can use the Guido membership to have mobile use up north?