13-12-2013 11:00 AM - last edited on 16-12-2016 11:18 AM by sheena48
There's only 1 type of SIM sold on 48, known as a Trio SIM. This is a normal sized SIM with perforations on it, so you can snap out a Micro or Nano SIM depending on the size you need.
If you're not sure which size you need for your phone, pop the question in our Phones section to ask your fellow 48 members to confirm the SIM type – chances are one of them has experience with that type of phone and can help you out with it.
If you need to swap your existing SIM to another type of SIM, follow these steps:
Your new SIM should be up and running in 10 minutes after you’ve done this. Your number and membership or credit will transfer to the new SIM.
You can only Swap to a SIM you have ordered through the Change my SIM section. If you use a SIM you have lying around your number and account won’t transfer.
I ordered a new SIM but my old one has stopped working
If you selected “Block my SIM” it automatically blocks your old SIM.
Not to worry though the care crew can work a bit of magic and get your service back.
Contact the care crew here. Explain what has happened and ask that they lift the suspension on your number.
Now this will mean when your new SIM does arrive you will need to contact the care crew to get it up and running again for you.
I want to order a new SIM but not lose service
Yes, if you order a new SIM through the Change My SIM page your old SIM will continue to work until the new SIM arrives.
Just follow the few simple steps below:
Your new SIM should be up and running in 10 minutes after you have done that. Your number and membership or credit will transfer to the new SIM.
It’s really important that you do not select “Block my SIM” unless you want to bar your SIM card. If you simply want a new type of SIM card make sure you follow the steps above.
I’ve lost my SIM (Phone)
Nightmare!! Sorry to hear that.
In order to replace your lost SIM with the same number and everything you need to replace it via the Change my SIM page.
Select “Block my SIM - I lost my SIM and want to block my account” and enter your details.
Select the Trio SIM type then fill in your address. A 'trio' SIM is a SIM card with perforated lines on it, so it is a 'normal' SIM, a micro SIM and a nano SIM all in one. It will fit into any type of phone available now.
By selecting this option if will it will automatically bar the stolen SIM. You will not have service until the new SIM arrives. Your membership and credit will automatically transfer over to the replacement SIM. The SIM should arrive within the next 3-5 days so keep an eye out for the postman.
When it arrives log back into Change my SIM and this time select “Activate SIM”. Enter the six digit activation code.
Your new SIM should be up and running in 10 minutes. Your number and membership or credit will transfer to the new SIM.
If you are joining 48 for the first time and need to get your SIM activated, here’s what to do.
Already a member? Just got a new SIM?
The big question is did you order a SIM through Change My SIM on your My 48 page, or through the Free SIM page?
If you ordered using Change My SIM then just follow the steps below:
** WARNING ** If at any point you are asked to enter your personal details again, STOP and contact the care crew here. If you continue you will end up with a new mobile number.
If you have any problems then contact the care crew here. Please include the following details:
If you ordered the SIM using the Free SIM link then you just need to give the care crew a shout here. They will get you up and running as soon as they possibly can.
I get an error activating my new SIM
If you get an error during the activation process, it’s time to get the care crew involved. Give them a shout here. Please include the following details:
How long do I have to wait for my SIM?
All our SIMs are delivered within a couple of days. Don’t count weekend days though.
If your SIM hasn’t arrived:
If it has been over a week since you ordered the SIM then it looks like it vanished into a black hole somewhere. Sorry about that. You’ll need to contact our tech guys to fix up your account for you via this page.
This process can take a couple of days so in the meantime, you can order a new SIM here.
Remember: fill out the form for a free SIM, but don’t activate it when it arrives; get back to the care crew with the 19 digit number on the back of it and they’ll get it linked up to your account. This is really important to keep in mind, so get straight back in touch when the SIM arrives.
Activated my new SIM - why can't I call or text?
The first thing to check is that you have activated the SIM against the correct account. You can check this when you log into My 48 here.
Check the mobile number displayed at the top of the page.
Next you need to check that you have an active membership, your calls and texts won’t work until you have bought your membership. Find out more about how to buy your membership.
If it’s the correct mobile number and you have an active membership:
That’s good. We should be able to figure out what the problem is easily enough, just give the care crew a shout here. Please include the following info:
Yes it will. Any credit or membership you had will transfer over when you activate your new SIM.
Be careful when activating your SIM. Make sure you are logged into your account!
Great news! We can get you back up and running again now.
Give the care crew a shout here.
Please include the following information:
That’s it. One of our experienced crew will work their magic (press a few buttons) and get your old SIM working again.
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