09-08-2017 01:24 PM - edited 09-08-2017 01:26 PM
But it's the "not enough minutes, not enough credit" message that seems to end an attempt at a call, so I'll start with support here and work from there. The fact I'm getting a message at all would seem to mean I'm getting through somewhere, and the phone is fine with WiFi and all other functions (like a useful doorstop atm).
If I can get to call it will probably sort text too. Thanks for your help.
OK, 1st support put some credit on my phone to see if that eliminated the "not enough credit" issue- we knew my account had enough minutes.
Then in my case I had my wife's phone (48, Z5 Xperia, same French network) which had no problems with text or phone. So we put the SIM card in there over her vehement objections ("it will get infected"), eventually calmed with a light bulb analogy (we'll put the bulb/SIM in, if it works we know it's the light fixture/phone, if it doesn't we know the bulb/SIM is blown).
SIM didn't work in hers, so it has to be faulty SIM. Fortunately my sister-in-law is visiting week after next, so she'll bring a replacement SIM 48 is shipping to her.
Until then my phone works for everything else via WiFi so for calls/text I'm using Whatsapp, which I find terrific as a backup.
Just posting state of play in hope it helps others. I'll post again next week if new SIM doesn't work either.
09-08-2017 01:28 PM
Thanks for posting back @chorn.
That's a bit of a pain alright but at least in your case WhatsApp is a usable stopgap.
I don't really undertand why SIMs seem to sometimes "go bad" like this.
It doesn't really make sense to me.
They're robust/durable items akin to the chips on credit cards which survive much more abuse in your bag/wallet/pocket.
Anyway - at least the info that you posted may help others in a similar situation.
11-08-2017 08:10 AM
11-08-2017 09:33 AM
11-08-2017 09:54 AM
11-08-2017 11:08 AM - edited 11-08-2017 11:23 AM
Contact support and they said can send new sim card to me. Because I try my sim card in 2 different phones and not working. Support agree sim problem, but this is not a help for me. I bought local operator sim card and working perfect. First thing I do when back to Ireland. Get new network provider. Because I can not trust anymore 48months. Good luck everyone with 48months.
So we're in the same boat- dodgy SIM card (while using a Samsung Galaxy S7). And I found out the same way, by putting in another phone (my wife's, also a 48 customer) and finding it didn't work there either. But her phone works perfectly for calls and or texts here in France.
If I didn't have continuous WiFi allowing me to use WhatsApp for text, calls and sending photos, I'd have bought a local SIM card too as my only other option (other than using my wife's phone).
But in fairness, if it's only a faulty SIM card, I have to say 48's support service has been excellent. Kevin (thank you again) in 48 chat over 2 days spent as much time as necessary to help get to the bottom of this and isolate the problem as a bum SIM card. So I'll wait until I get the new SIM card before I think of changing providers.
But I have to say I'm bemused- everything (in Dublin) worked perfectly after I signed up last month. SIM delivery and install, moving #, texts, calls, internet. I was even texting without problems as I sat on the runway in a delayed flight from Dublin. Then landing in France and it just doesn't work. We'll see, I'll post next week here when I get the new SIM.
@minmocas thanks for your posts- very helpful to me, and best of luck. Maybe see how new SIM card works for you too?
22-09-2017 12:27 PM
We'll see, I'll post next week here when I get the new SIM.
Well, SIM card arrived, popped in, started up, new settings arrived via SMS, installed them and everything works as it should. Thanks support, great job!