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iPhone not working abroad

Average Joe
Posts: 1
‎05-02-2018 05:11 PM
I’m on guido. Lots of mins etc left. In France. Connected to bougies network carrier. Can’t make a call as it says I have no credit. I’m calling an Irish landline. Help!
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Re: iPhone not working abroad

The Legend
Posts: 13,932
‎05-02-2018 05:50 PM

Probably the usual iPhone roaming problem due to the stupid way that Apple do things and how it affects the use if iPhones on virtual networks such as 48 (and Tesco etc.).

See here and you may need to try that many times before it works - toggling airplane mode on and then off and trying it quickly may allow the phone to briefly catch the local network allowing the reconfiguration to be carried out.

 

https://community.48months.ie/t5/Most-Popular-Questions/iPhone-abroad-issue/td-p/36862 

 

Hope this helps.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone not working abroad

The Legend
Posts: 13,932
‎05-02-2018 05:51 PM

BTW - do all calls and text fail or just calls to Irish landlines?

If so are you sure that you have landline mins left?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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Re: iPhone not working abroad

The Legend
Posts: 13,932
‎05-02-2018 08:12 PM

Did that help at all @mosi?



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
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