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Blocked & Deactivated Account, SIM Lost to Abyss

Average Joe
Posts: 2
‎12-07-2017 06:26 PM

I ordered the replacement SIM a full week ago and at this stage I'm not expecting it to arrive. I can't seem to order another one (i.e. I can't do step 1 of the 'change your sim' process again). if I just order a brand new sim unrelated to my existing account I'll lose my membership I think. help?

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Re: Blocked & Deactivated Account, SIM Lost to Abyss

The Legend
Posts: 13,292
‎12-07-2017 06:34 PM
Don't order a brand new SIM.
Contact 48 support and ask them why the replacement SIM has not arrived yet.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.

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Re: Blocked & Deactivated Account, SIM Lost to Abyss

The Legend
Posts: 13,292
‎12-07-2017 06:34 PM
Don't order a brand new SIM.
Contact 48 support and ask them why the replacement SIM has not arrived yet.

Hope this helps.


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Blocked & Deactivated Account, SIM Lost to Abyss

The Legend
Posts: 13,292
‎13-07-2017 09:33 AM
Did that help at all @canadianben?


I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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Re: Blocked & Deactivated Account, SIM Lost to Abyss

Average Joe
Posts: 2
‎13-07-2017 01:41 PM

yeah I got onto them today n they're sending another one, thanks!

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Re: Blocked & Deactivated Account, SIM Lost to Abyss

The Legend
Posts: 13,292
‎13-07-2017 01:43 PM

OK glad you're getting it sorted.



I am not a 48 employee so if you need to contact 48 support then use option 3 or the chat facility here.
Posted from Xiaomi Redmi Note 3
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